Consumer product safety and drug safety

PRODUCT SAFETY INFORMATION SERVICES

Delivering Product Safety Information

People with complex medical or safety concerns often find it difficult to understand the safe use of a product. Through its 24/7 Call Center , SafetyCall™ provides comprehensive information to the public regarding the safe, intended use of a wide variety of products.

Examples of Inquiries

Common medical or safety-related questions include:

Product use in patients with other underlying medical conditions.
Safety of specific product ingredients or components.
Specific medical risks associated with various exposures (eg. skin, inhalation, etc.)
Use patterns that typically would not pose a specific health or safety risk.
Product indications and contraindications.

SafetyCall Expertise and Systems

SafetyCall staff has access to comprehensive medical and safety databases and specific ingredient information to supplement proprietary product information from the manufacturer. All staff members are highly experienced, and their medical training provides keen insights into asking the right questions and providing the best possible information for each caller to ensure safe product use.

In conducting this professional service, SafetyCall experts:

Provide services 24/7, ensuring prompt response to telephone inquiries.

Offer expedited responses to non-phone information inquiries (email, letter, fax).

Use state-of-the-art toxicology and medical information systems and databases to supplement the valuable product information from the manufacturer.

Track individual product inquiries with SafetySearch™, our highly secure (SSL encrypted), proprietary Web-based system that provides SafetyCall clients immediate and secure access to their exclusive database of documented inquiries.

Consumer Product Safety and Drug Safety