Consumer Product Incident Database

The CPSC Consumer Product Safety Information Database was established to serve as a publicly searchable forum for allegations by consumers of injury or believed risk for injury related to the use of consumer products or substances regulated by the Consumer Product Safety Commission. If a consumer report satisfies the minimum required information for publication, the CPSC will transmit reports to the manufacturer, or to private labeler, within 5 days of receipt by the commission. Once received, the manufacturer will have 10 days to provide a written response that will be published along with the consumer report on the database. (The CPSC recommends that the response be sent prior to the 10 days to allow review by their office prior to posting)

SafetyCall can serve as a primary contact for your company with the CPSC and can directly receive all consumer reports forwarded from CPSC to the manufacturer.

SafetyCall can also help the client review and analyze their adverse event experience, including trending support, monitoring for sentinel events that others might be independently identifying, as potentially signaling a safety issue. This information will be vital in helping the company establish a safety profile for their brand and products.

Key Service Elements:

• Setting up database to receive, document and tag incidents forwarded to your company by the CPSC
• Processing of each incident to include
  • Identifying “materially inaccurate” incident data
  • Following up with consumers that have included their contact information to allow the manufacturer to investigate the incident details further
  • Identification of “duplicate” reports either in the CPSC database, or the clients own database
  • Notification and transmittal of incident case details to designated company representative for review and internal management
• Provision of Senior Toxicologist review and drafting of an articulate, professional response for submission consideration by the manufacturer in response to the consumer’s report
• Review of the clients overall adverse event experience to define and support the safety profile clients product’s and brand