SafetyCall® health care professionals serve eight different product markets. This diversity allows us an excellent opportunity for benchmarking of incidents across similar and dissimilar product lines. SafetyCall™ experts use their proprietary systems and processes to monitor adverse incident trends related to each product to determine if there is a product issue that puts a company or consumer at risk and advises clients on appropriate action to deal with virtually any product.

Consumer Products:

SafetyCall healthcare professionals manage adverse events and medical information inquiries for the Consumer Product Industry. Our healthcare professionals have over 25 years of experience responding to consumer product issues. All adverse events are reported, documented and stored in SafetyNotes, our proprietary state-of-the-art case management tool. SafetyCall is a proud member of the CSPA (Consumer Specialty Products Association).

Institutional Products:

Within the Institutional Product Market, SafetyCall provides comprehensive documentation of events surrounding any product exposure. We provide assistance for regulatory reporting to all relevant federal agencies, including FIFRA (The Federal Insecticide, Fungicide and Rodenticide Act) and TSCA (Toxic Substances Control Act). As with every industry that we serve we provide our clients 24/7 access to their data through our highly secure (SSL encrypted) web based, proprietary software, SafetySearch.

Ag-Chem Products:

SafetyCall acknowledges the health and safety concerns that are involved in the Agricultural Chemical Products Industry. We provide assistance for regulatory reporting to all relevant federal agencies, including FIFRA (The Federal Insecticide, Fungicide and Rodenticide Act). SafetyCall provides corporate peace of mind in the knowledge that the health and safety of your customers and your company is managed 24/7.

Food Products

SafetyCall health care professionals serve eight different product markets including food products. Our market diversity allows us an excellent opportunity for benchmarking of incidents across similar and dissimilar product lines. By documenting and managing adverse events along with handling aspects of customer service, SafetyCall insures that food products on the market are safe for consumers.

SafetyCall experts use their proprietary systems and processes to monitor adverse incident trends related to each product. This allows experts to determine if there is a product issue that puts a company or consumer at risk and advises clients on appropriate actions to take.

Nutritional and Dietary Supplements

At SafetyCall our business is responding to adverse event calls from consumers or health professionals on behalf of the manufacturer. The Dietary Supplement and Nonprescription Drug Consumer Protection Act from December of 2007 requires companies to:

  • Document all reports of adverse incidents
  • Maintain and archive records of AER's for a period of six years
  • Submit serious AER’s to the FDA within 15 days

SafetyCall is your solution for meeting the requirements of the Dietary Supplement and Non-Prescription Drug Consumer Protection Act. SafetyCall assists Nutritional and Dietary Supplement manufactures ability to distinguish serious vs. non-serious adverse events and will complete correct documentation for reportability. SafetyCall is a proud member of the CRN (Council for Responsible Nutrition), NPA (Natural Products Association) and the ABC (American Botantical Council).

Industrial Chemicals

SafetyCall manages and documents adverse events and medical information inquiries for the Industrial Chemical Market. We provide a comprehensive documentation of events surrounding any industrial chemical contact or spill. We provide assistance for regulatory reporting to all relevant federal agencies, including FIFRA (The Federal Insecticide, Fungicide and Rodenticide Act) and TSCA (Toxic Substances Control Act). As with every industry that we serve we provide our clients 24/7 access to their data through our highly secure (SSL encrypted) web based, proprietary software, SafetySearch™.

Animal Health and Veterinary Products

SafetyCall is the only licensed Adverse Event call center that serves both human and animal markets. Our staff includes board-certified veterinary specialists, veterinarians and certified veterinarian technicians. SafetyCall's expertise makes us a recognized authority in the Animal Health Industry and allows us to provide the highest level of veterinary medical care. SafetyCall also provides a public animal poison control program (Pet Poison Helpline™) for veterinarians and animal owners. This provides SafetyCall clients access to benchmarked data from the public sector. SafetyCall is licensed by the Board of Veterinary medicine and maintains a formal affiliation with the School of Veterinary Medicine, University of Minnesota.

Please visit: Pet Poison Helpline TM

Pharmaceuticals

SafetyCall as a licensed health care practice enjoys the respect of other licensed medical practitioners that are seeking the input of reputable and authoritative colleagues when managing patients that have experienced unintended product related incidents in the Pharmaceutical Industry. SafetyCall’s status as a licensed health care practice works to the benefit of product manufacturers in helping to demonstrate effective product stewardship.