Delivering Product Safety Information

One of the keys to Product Safety is making sure that all products are used correctly. Through its 24/7 Call Center, SafetyCall® provides advice regarding the safe and intended use of a wide variety of products. SafetyCall professionals can alleviate consumer fear and misunderstanding while communicating safe product use practices.

Examples of Inquiries

Common health or safety-related questions include:

• Product use by individuals with underlying medical conditions.
• Safety of specific product ingredients or components.
• Use patterns that typically would not pose a specific health or safety risk.
• Product indications and contraindications.

SafetyCall Expertise and Systems

In addition to using the manufacturer’s proprietary product information, SafetyCall staff also have access to comprehensive medical and safety databases to aid in developing consistent and appropriate responses to those with questions. All staff members are highly experienced, and their health care training provides keen insights into asking the right questions and providing the best possible information for each caller to ensure safe and appropriate product use.

• Provide services 24/7, ensuring prompt response to telephone inquiries.
• Offer expedited responses to non-phone information inquiries (email, letter, fax).
• Work with company representatives to combine proprietary product information with state-of-the-art toxicology and medical information systems and databases to provide context oriented safety information to the mutual benefit of the manufacturer and their consumers.
• Track individual product inquiries with SafetySearch™, our highly secure (SSL encrypted), proprietary Web-based system that provides SafetyCall clients immediate and secure access to their exclusive database of documented inquiries.