SafetyCall will respond to any incoming report of an adverse event by providing individuals or their medical providers with provisional medical assessments and advice consistent with Standard of Care practices related to adverse event triage and case management. Each inquiry will be voice recorded and key pre-designated data elements will be documented in the SafetyNotes™ data collection database.
Services to our clients will include triage to appropriate medical professionals for further medical intervention in those cases likely requiring such intervention. The Adverse Event Call Center services are staffed with SafetyCall licensed health care professionals and are available 24/7/365.
SafetyCall can also provide adverse event management and incident documentation for non-telephone based correspondence such as consumer email, customer service notifications, internet based inquiries and written communications.
Our clients use SafetySearch™ for secure online access to case data.
“SafetyCall represents our company with an exceptional level of expertise and professionalism when managing our after-hours adverse events.”
Dana Fertig, DVM, MS
Dechra Veterinary Products